Lorenzo was in the process of reviewing the likert-scales used in his graduate research lab. Lorenzo observed that the majority of the scales used by his research lab have at least and no more than response alternatives with verbal descriptors.

the actual answers are a, b, and d.

well it depends i think people around the world are coming around to gay marriage. but if you are talking abortion then wow, so much to talk about. such as men thinking they have the right to choose if women can, the fact there are health concerns if the women can't get one, and many more arguments to discuss. so i would definitely say abortion would be a much more interesting topic.

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.