True or false in cases were citizens obtain their desired policy outcome it was actually do more to the influence of elites rather than the citizens themselves

can you explain a little further maybe give multiple choice? ?

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

answer; environmental science;