A letter is chosen from the word ROCK and a standard die is rolled. What is the probability that you will get a "vowel and then an even number"? A. 12
B. 18
C. 24

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%