I need help what’s the answer?!!?

Ijust need to see how to do this. so you don’t have to answer all of them just a step by step explanation of one.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

6x + 3y = -6 2x + y = -2 a. x = 0, y = -2 b. infinite solutions c. x = -1, y = 0 d. no solution