Dennis needs to remind all 557 patients that the doctor's office will not be open on Fridays during the summer months. What is the most appropriate way to communicate this information to her patients? a) text b) email one-on-one meetings d) phone calls

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Explanation

Text messages saves your in-house staff time and effort of calling their colleagues. It also reduces the number of agents to involve in such an exercise. Introducing text messaging to the call center can reduce costs, provide efficient service delivery, enhance marketing promotions, and improve staff communications.

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