Read the scenario and answer the question that follows. Suzanne just found out her friend has been keeping secrets from her. She immediately goes to her friend and asks questions about why she would do such a thing. As Suzanne is standing tall and speaking, she says hello to several friends who pass by in the hallway, and then she says she is sorry for anything she may have done to hurt their friendship. What action should Suzanne take in order to communicate more effectively? Acknowledge her hurtful actions, apologize, ask what she can do to make things better, and recommit to the friendship.
Bring in someone else to either break up an argument or give examples of the secrets they have heard the friend tell.
Talk about other times the friend has hurt her feelings and make the friend say she is sorry and that she will not do it again.
Watch how her friend behaves as she speaks and then decide how much she should say and what details to give.