To gain a competitive edge this year, the upper management of a global it company has decided to focus on customer service, employee training, and continuous quality improvement. this approach is known as

Total quality management(TQM)

Explanation:

Total quality management is defined as the method used in organizations for maintaining and handling the standards and guideline of organization by following it. Employee are made committed to perform operation and tasks as per organization level so that improvement in quality can be maintained.

answer; i believe that the correct answer is (department   of highway safety and motor vehicles);

answer; (cfaa); computer fraud and abuse act;