Service variability means that the quality of services does not depend on who provides them. True False

False

Explanation:

Service variability means that the quality of services depends on who provides them. Also where it was provided, when it was provided, and how it was provided are taken into consideration.

Service variability are changes in the quality of identical service that are beung provided by different vendors. It should be noted that the difference in change is due to the nature of the service, delivery method used and the individual providing the service.