A customer has sent you a claim to replace his stereo system that was damaged by an electrical surge. Due to the nature of his extended warranty and the circumstances surrounding the damage, you must deny his claim. You can, however, offer him a rebate on his next purchase.

What can you include in your denial to rebuild the customer’s confidence in your products?

a. Exact quotes from the warranty

b. Resale or promotional information about your upgraded stereo systems

c. Professional references for your employees

3. What are your goals when sending a message that refuses credit? Check all that apply.

a. Avoiding language that causes hard feelings

b. Retaining the customer on a cash basis

c. Avoiding disclosures that could cause a lawsuit

d. Preparing for possible future credit without raising false expectations

During 2017, sheridan company expected job no. 26 to cost $300000 of overhead, $500000 of materials, and $200000 in labor. sheridan applied overhead based on direct labor cost. actual production required an overhead cost of $260000, $510000 in materials used, and $150000 in labor. all of the goods were completed. what amount was transferred to finished goods?

Accublade castings inc. casts blades for turbine engines. within the casting department, alloy is first melted in a crucible, then poured into molds to produce the castings. on may 1, there were 230 pounds of alloy in process, which were 60% complete as to conversion. the work in process balance for these 230 pounds was $32,844, determined as follows: exercises during may, the casting department was charged $350,000 for 2,500 pounds of alloy and $19,840 for direct labor. factory overhead is applied to the department at a rate of 150% of direct labor. the department transferred out 2,530 pounds of finished castings to the machining department. the may 31 inventory in process was 44% complete as to conversion. prepare the following may journal entries for the casting department: the materials charged to production the conversion costs charged to production the completed production transferred to the machining department determine the work in process"casting department may 31 balance.

If springfield is operating at full employment who is working a. everyone b. about 96% of the workforce c. the entire work force d. the robots