Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer.

Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. Round your answers to four decimal places.

If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate? Round your answer to four decimal places.