Canadian Airline did market research to determine the expectations of business travelers-its target market. It learned business travelers don't view air travel as a simple product but as a inconsistently performed sequential process that includes making reservations, checking-in, waiting, boarding, in-flight time, and baggage pick-up. Canadian Airline diagnosed that a problem existed with its:.

Answer is Service encounter sequence.

Refer below for explanation.

Explanation:

Therefore,

Canadian Airline did market research to determine the expectations of business travelers-its target market. It learned business travelers don't view air travel as a simple product but as a inconsistently performed sequential process that includes making reservations, checking-in, waiting, boarding, in-flight time, and baggage pick-up. Canadian Airline diagnosed that a problem existed with its:

Service encounter sequence.

Standard of rendered services

Explanation:

A traveler needs to be sure of the estimated time it would take to make reservations, to check-in, to board or any of the other interactions. The amount of time spent on these activities directly relates to the traveler the experience level and training of the airline's employees.

commercial banking

provide online payment services

provide online banking

asset management firms

invest in people's funds in securities

accept tax return refunds

answer; 33,000;