Yardstick reports a. do not include researched data. b. are rarely written or used in businesses today. c. examine problems with two or more solutions against set criteria. d. are long formal reports used only in the manufacturing industry.

Statistical process control charts: a. indicate to the operator the true quality of material leaving the process. b. display upper and lower limits for process variables or attributes and signal when a process is no longer in control. c. indicate to the process operator the average outgoing quality of each lot. d. display the measurements on every item being produced. e. are a graphic way of classifying problems by their level of importance, often referred to as the 80-20 rule.