Jenny welch works at a retail store selling sports equipment. her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. at what level of the organizational pyramid would you categorize jenny?

Gerda, a real estate agent, is selling a moderately priced house in a subdivision. she knows from her uncle that the factory being built half a mile from the subdivision will be manufacturing dog food, using a process that creates a very strong odor that permeates the surrounding neighborhood. a buyer, who is unaware of the type of factory under construction, makes an offer on one of the houses gerda is selling, and within a short time, the deal goes through. what does this scenario best illustrate?