Advise a friend who responds to conflict by using confrontation

Confrontation is great when facing issues, the most important thing to remember, however, is that there is a way to handle confrontation without making the problem bigger or hurting someone in the process. Confrontation is what many people generally avoid because they think that they are making the conflict worse. This may be true but there is a way around it. Before you confront the conflict directly assess the situation. It is good to take action and confront the conflict, but think it through, there is no reason to be impulsive. Identify the problem, be aware of your options and the outcomes. Personal feelings or thoughts may come to mind but remain calm. As long as you assess the situation and have thought everything through there will be a smaller chance of making the problem bigger and/or hurting anyone.

what is the question though?