If one creates a negative stereotype as a result of past experiences, the individual may be forming a perception based on all of the following except a. situational outcomes b. excess knowledge c. expectations d. emotions

explanation:

pay attention. give the speaker your undivided attention, and acknowledge the message.

show that you're listening. use your own body language and gestures to show that you are engaged.

provide feedback.

defer judgment.

respond appropriately.

i’m   sure probably just geuss and see which one you can get right, i’m pretty sure it is the combination of goods and services