"hiding your hurt only intensifies it. problems grow in the dark and become bigger and bigger, but when exposed to the light of truth, they shrink. you are only as sick as your secrets. so take off your mask, stop pretending you're perfect, and walk into freedom."

of what agreement it does not show

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.