When another customer complains about the hair salon where georgeanna is a loyal customer, she defends it because she feels responsible for the continued success of the hair salon. this behavior suggests she has reached the rung of the loyalty ladder.
Rational ignorance suggests that a. voters are ignorant on issues that are not of special interest to them b. voters do not pursue information about issues before voting c. low voter turnout is due to a lack of understanding of the platforms of each political party d. voters are uninterested in the electoral process