dylan has difficulty solving a physics problem in class. the next day, he suddenly thinks of a solution to the problem as he is watching a friend play the guitar. the thought process that dylan experienced is an example of:

answer; i believe the correct answer is (general);

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.