Customer loyalty will likely fall when

when you offer insufficient rewards that lack the quality or quantity that customer requires. basically when somethings provided are useless to the customer

Explanation:

the correct answer is option c. elenita versus "early puerto rican decor" is the best example, out of all the options, of a cultural conflict. a cultural conflict is defined as what happens when different cultures, that have different values and believes, clash. elenita not liking or accepting the puerto rican style of decoration, would represent that she does not identify herself with the puerto rican culture, therefore does not want to have decorations influenced by that culture.

i believe your answer is mountains.