A substitute expresser believes that he or she is a good neutralizer, but he or she is not because he or she unknowingly leaks information about the emotion he or she is trying to conceal. a. True
b. False

A: True

Explanation:

Neutralization is facial management technique whereby people conceal any facial expression of emotion when carrying out any task or event that demands show of emotions.

Now, a substitute expresser simply substitutes one emotion for another.

Thus, if the substitute expresser is leaking out information about the emotion he or she is trying to conceal, then it means such a person is not a good neutralizer.