Mr. Kelly wants to know whether he is eligible to sign up for a Private fee-for-service (PFFS) plan. What questions would you need to ask to determine his eligibility?

You would need to ask Mr. Kelly if he is enrolled in Part A and Part B and if he lives in the PFFS plan's service area

Explanation:

When applicants apply for services and they approach the customer service, it is expected of the customer service representative to ask them questions as regards their application to know if they really applied for the services and if they qualified for what they applied for.

I will ask Mr Kelly if he applied for such services and if he resides in the area that the service would be offered.

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