Elect a product or service that has disappointed you. Write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable. Generally, such letters are addressed to customer service departments. For claims about food products, be sure to include bar code identification from the package, if possible. Your instructor may ask you to mail this letter. Remember that smart companies want to know what their customers think, especially if a product could be improved. Give your ideas for improvement. When you receive a response, share it with your class.

Explanation:

To,

Manager,

Customer Service,

XYZ Company

Dear Mr ABC,

I have been a trusted consumer of your dairy products and have been using them since last five years. Your products are satisfactory in general but this time I had found issue in your product related to the quality.

I bought a milk carton, having 12 boxes of 1 litre packaged milk. The barcode on the carton is;

123A1112344

When I opened the milk, its taste and odour smelled differently. When I opened the other package, result was same. Probably the entire carton has this issue.

Kindly check the production lot and also make for the compensation against your faulty product.

Looking forward to have your response.

Regards,

MR XZY

Area

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