If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the stage of socialization.

encounter

Explanation:

Socialization is the process through which an individual learns the norms and customs of an organization.

There are three stages of socialization, they include:

- Anticipatory stage: This is described as the stage an individual encounters before entry into a new organisation. It involves learning about the job so as to be able to fit in.

- Encounter stage: This stage involves the point of entry of the individual into the organisation. It involves knowing what the job requires, this can be achieved through orientation programmes.

- Metamorphosis stage: This stage is the last stage of the socialization process. It involves the individual adjusting to the various norms of the organisation.

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