You work with an offshore division that has had trouble with customer support complaints. The local culture finds it acceptable to avoid addressing customer complaints and even to lie to complaining customers. Your culture, and the culture of your customers, prizes honesty and transparency. You set up a system where any employee in the division who fails to address a customer complaint directly and honestly will be summarily fired. This response strategy would best be described as.

“dear sir: it is with great reluctance, i trouble you on a subject, which does not fall within your province; but it is a subject that occasions me more distress, than i have felt, since the commencement of the war; and which loudly demands the most zealous exertions of every person of weight and authority, who is interested in the success of our affairs. i mean the present dreadful situation of the army for want of provisions, and the miserable prospects before us, with respect to futurity. it is more alarming than you will probably conceive, for, to form a just idea, it were necessary to be on the spot. for some days past, there has been little less, than a famine in camp. a part of the army has been a week, without any kind of flesh, and the rest for three or four days. naked and starving as they are, we cannot enough admire the incomparable patience and fidelity of the soldiery, that they have not been ere this excited by their sufferings, to a general mutiny or dispersion. strong symptoms, however, discontent have appeared in particular instances; and nothing but the most acitive efforts every where can long avert so shocking a catastrophe.” what’s the central idea?

To confirm when to exclude children from school it’s recommend that you refer to guidelines from which of the following organizations

What conflict ended the false doctrine of "states rights"