Isabel is the manager of a flower shop. A customer, Mrs. Vernon, enters the shop. Isabel enjoys working with Mrs. Vernon and asks her about her family. After chatting a few minutes, Mrs. Vernon requests 500 roses for the weekend. Isabel is pretty sure she has enough flowers, so she writes up a receipt and agrees to deliver the flowers Friday night. What should Isabel do differently?
A. Isabel should be sure she can deliver what she promises.
B. Isabel should show an interest in her customer.
C. Isabel should give her customer her attention when she speaks.
D. Isabel should maintain a more positive attitude.

Isabel should be sure she can deliver what she promises

Explanation:

Human tend to form impression based on interaction and experience. when there is difference in expectation and reality, they relearn and ignore the previous learning. Since Isabel promised to deliver 500 roses at given time. Mrs. Vermon is sure she will deliver it. if Isabel did not live up to her promise, Mrs. Vermon perception of Isabel's service quality will change and it is highly likely she may not shop from Isabel's shop in future, to further worsen the situation she may dissuade other customer from shopping from Isabel's shop.

glass wants to live in a world of super heroes and villains. he have lived all his life trying to be responsible for the creating the origin story of a super hero; he schemed and caused many incidents (many of them fatal) hoping that someday someone with superpowers would show up and save the day.

he knew himself very much. he saw himself as a villain of a real-life super hero story. he was aware of his strengths (more than smart enough for being manipulative and scheming) and weaknesses (having fragile bones and having to rely on his mind to succeed).

no because it could make the world a terrible place to live in.