Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with.
What advice can you give Lane for dealing with this difficult client?
a. Just ignore her and get to work on the computer.
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.

Who is the current chief justice of the united states?

Read the quote about government in iran. “we thought that mr. khatami’s victory was a victory for us as well. the election of a more democratic government seemed to be a bright new beginning . . but within less than a year of the election, the journalists, reformists, and intellectuals began to be persecuted by hard-liners in the judiciary and intelligence ministry . .” —camella entekhabifard, “tehran’s eternal youth,” new york times based on this quote, how does camella entekhabifard feel about the iranian government? a. she supports reforms and was disappointed when they did not come about. b. she supports hard-liners who want the supreme leader to have more power. c. she believes reformers should be silenced to keep iran's government strong. d. she supports a more democratic government but opposes freedom of speech.

Which of the following is an example of the treatment technique for ocd called exposure and response prevention (erp)? a. callie has a hoarding compulsion. she becomes anxious whenever she has to throw something away; she even keeps stuff that she doesn't need and will never use. her therapist has arranged for callie's unnecessary belongings to be discarded of when she is away from home. b. carrie has an obsessive fear of contamination which has led to compulsive hand washing. her therapist is treating her by making her touch dirty laundry but not allowing her to wash her hands following for increasingly longer periods of time. c. kelly has religious obsessions. she feels that if she doesn't read biblical passages every hour of the day, she will do something evil. her therapist is treating her by having her attend religious services more frequently so that good thoughts will replace the bad ones. d. kerry has an obsessive fear of contamination which has led to compulsive hand washing rituals. her therapist is treating her by forcing her to wash her hands repeatedly, even when she doesn't feel anxious.