Jacob is a waiter at Alpines, a five-star restaurant. He is known for his excellent memory with regard to customer orders. He recalls each customer's order perfectly by associating the order with where the customer is seated and with the clothes the customer is wearing. In this scenario, which of the following encoding processes is Jacob most likely using to help him remember his orders?
A. Mental imagery.
B. Echoic memory.
C. Serial position effect.
D. Divided attention.

A. Mental imagery.

Explanation:

Mental imagery is said to be the mental representation of things that are not currently being sensed by the sense organs or that are not currently present.

Examples include;

1. In which hand does Statue of Liberty hold torch?

2. Which is darker green: frozen pea or pine tree?

It is a mental recall making use of certain things about an individual or object.

Jacob's ability to mentally and perfectly recall all customer's orders by associating the order with the customer's seat or cloth colour is another instance someone is using mental imagery.