Jerry and Elaine are talking at lunch. Jerry: "Did you have a good weekend?" Elaine: "Yeah, how about you?" Jerry: "It was pretty good except my neighbor kept dropping in unannounced." Elaine: "Did you hear about George?" Jerry: "No." Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him." While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind. Version 1: George walks away. He never talks to Elaine or Jerry again. Version 2: George confronts Elaine, saying "I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it." Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he’s going to be fired. Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late. In which version does George utilize some of the steps of Effective Conflict Management?

He doesn´t utilize ECM in any of the 4 versions

Explanation:

Version 2 comes relatively close to using ECM but confronting Elaine while a third person (Jerry) is listening is not very helpful. The words angry and rumors don´t help either. If George would have spoken face to face to Elaine avoiding certain words that can arouse a conflict, it would have been ECM.

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dear friend:

  i hope this letter finds you in soaring spirits and vibrant health. as you had expressed the wish to know about culture, traditions, and unity of india in your previous letter, in the following lines i have tried my best to give you glimpses of our culture, traditions, and unity. you will be amazed to know that our culture is the oldest culture in the world and the birth place of hinduism, buddhism, jainism, and sikhism. you won’t find any other culture as varied and multi-colored, multi-lingual as ours. each region has its own unique culture, traditions, language. there are 22 official languages in india.

  basically, india is a spiritual country with orthodox traditions. for example the people of india believe in traditions set by their wise forefathers. arranged marriages, joint-family system, universal brotherhood, vegetarianism, celebrating festivals such as diwali, holi, eid, etc., are the salient features of our culture and traditions.

  another unique aspect about our country is ‘unity in diversity’. in spite of the multi-lingual, multi-religious, multi-traditional, multi-cultural society, people live peacefully together, respecting one another’s views, cultures, traditions, and differences. i am sure you would love to visit india soon, and have a first-hand experience of the multi-colored culture. give regards to uncle and aunt. do visit india with your family and experience our hospitality.

your friend,