Southwest Airlines has consistently had one of the best on-time performance records in the airline industry. A critical factor in Southwest's success has been its use of second-tier airports such as Midway in Chicago. These lower-traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air. Southwest Airline's on-time performance reflects the dimension of service quality.
a. Tangibles
b. Reliability
c. Empathy
d. Responsiveness
e. Assurance

b. Reliability                

Explanation:

Reliability: In psychological research, the term reliability is described as the tendency of a measuring test or research study to remain consistent. In other words, the state or quality of a particular test to remain consistent refers to as the reliability. Through reliability, any test, or experiment tends to produce the same results if taken on repeated trials.

Types of reliability:

1. Inter-rater.

2. Internal consistency.

3. Test-retest.

4. Parallel-forms.

In the question above, the given statement signifies the reliability.

answer; the correct answer is (travel horizontally);

this is an outline for the decisions that frankie is going to make

opportunity cost

willingness to buy

price or quality

of course, there could be many economic strategies that should be considered important while making decision. opportunity cost is the foremost significant factor while considering any economic option. when you buy something, you should know how much you are forgoing for this product. indeed, you could buy something different with this measure if you changed your mind. willingness to buy shows how much surplus you are earning while making a decision. it is important because it shows you buy what you want or you buy because you have only limited amount of money. the price or quality can be considered as a general economic option that we are applying while buying something. when you buy something, price or quality could be one of the options. indeed, they define the characteristics of the product.    

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