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Social Studies, 17.02.2020 21:59 jcrowley9362

A service counter employs two servers. On average a server requires 8 minutes to process a customer and service times follow an exponential distribution. Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution. The average amount of time, in minutes, spent in the system (i. e., waiting and being served) is approximately:

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