Aformal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n):

This contract is known as SLA(Service Level Agreement).

Explanation: SLA an acronym for Service-Level Agreement is a contract or agreement between customers and service providers or suppliers that spells out clearly the level of service expected and penalties in any case of misconduct.

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answer: a federal government has final authority on interstate/inter provincial  and international affairs, a confederation is one where the central/national government or authority is governing body what does not have final say over the same matters. hopefully this and i will try again if you don't like this answer : )

best of luck!