Active listening means the listener:
a. frequently interrupts the speaker with questions and comments.
b. completely focuses on the speaker during the delivery of the message.
c. only demonstrates good eye contact.
d. empathizes with the speaker.

b. completely focuses on the speaker during the delivery of the message.

Explanation:

Active listening refers to paying complete concentration to the message of the speaker and not just passive hearing. It enforces the dedication of all senses while listening to a message. Feedback can be provided to the speaker to make him sure that his message is being heard by making eye contact, smiling and using words like "yes" or "hmm".

answer is b shrapnel injuries