Which of the following is an example of surface acting?

a. an employee retorting back at an annoying customer
b. a colleague trying to get along with a difficult team mate
c. an employee expressing her true admiration for her colleague
d. an employee striving to like her job even though it feels uninteresting
e. an employee masking her emotions of distrust toward the management

Lance, a hacker, stole 15,000 credit card numbers and sold them on the black mar-ket, making millions. police caught lance, and two legal actions followed, one civil and one criminal. who will be responsible for bringing the civil case? what will be the outcome if the jury believes that lance was responsible for identity thefts? who will be responsible for bringing the criminal case? what will be the outcome if the jury believes that lance stole the numbers?