When dr. horton checked in at the ritz-carlton, it was 3 a. m. he had been traveling for over 12 hours and was exhausted. his suit, which he needed for a speech that morning, looked like he had slept in it. karen, the night clerk, offered to find a 24-hour dry cleaner and have the suit cleaned while dr. horton got a few hours of sleep. karen's actions are an example of:
a. the variability associated with service quality performance.
b. empowerment of employees to meet customers' needs.
c. procedural fairness.
d. specific service standards.
e. public relations to increase puffery.

empowerment of employees to meet customers' needs.

Explanation:

Hello! An establishment has the ability to authorize employees to help and solve any problems that their customers have, as is the case with the dirty suit. As long as it is in the possibilities of the employee to solve it and the client is cooperative and respectful of the politics of the place.

Thanks for your question!

this statement is true.

forests are public goods, available for everybody. when usage of such a good becomes interesting for consumers and its usage increases, there can be a risk of overexploitation. it is a non rival good therefore, if one person consumes the good it does not reduce the availability for subsequent consumers.

these caracteristics require the establishment of measures in order to prevent the destruction of a commonly owned space, for example, to restrict the amount of people that have access to the same time.

answer; sociological imagination;