Social Studies, 11.12.2019 06:31 riyah03

Gap 3 in the gap model is the discrepancy between:
a. the customer's expectations and perceptions.
b. management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
c. quality specifications documented in operating and training manuals and plans and their implementation. d. customer expectations and management perceptions of those expectations.

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Gap 3 in the gap model is the discrepancy between:
a. the customer's expectations and percep...

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