32. although justine strongly disagrees with her sister's opinion, she effectively controls her anger and responds with empathy to her sister's frustration so that they can make some progress. her behavior best illustrates:

Emotional intelligence

Explanation:

Emotional intelligence refers to a person's capacity to deal with and control his/her emotions and be able to control the emotions of other people too. This means that Justine in this case can show empathy to her sister and continue so as to make progress.  

To define emotional intelligence, five elements must be considered: self-awareness, self-regulation, motivation, empathy and social skills. Self-awareness means that the person is aware of his/her situation and of his/her strengths and weaknesses. If a person is aware of what is going on around him/her, he/she must understand others in a better way. Self-regulation implies that a person must remain calm before reacting to a situation. A motivated person may influence other people in a better and more convenient way. Empathy shows the ability a person has to put himself or herself in somebody else's shoes. Finally, social skills reflect the manner in which a person communicates or expresses what he/she wants to convey.  

the answer is d.index