Rita marie and lynn just returned from a scuba diving and snorkeling trip in the caymans. both travelers highly recommended the resort where they stayed. guest services were extremely prompt in assisting with diving excursions. all resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. many times, the employees even referred to each guest by name. in the service industry is about creating a good experience for customers.

Operations management          

Explanation:

The answer is "Operations management".

                  Hospitality is the principle relation between the guest and the host.  Operation management in the hotel industry or any service industry is related in creating a good bond and relation with the customer or guest in their hotel or resort.

                   The resort employees are well trained in treating their customers. This is the management skill that help the service industry to achieve success and achieve its goal. The employees are ever ready to help the guest and escort them to any place if they need any assistance. They behave well with the customers and always respond to their queries and need with a smile. It is all about creating a good experience for the customers.

you so !