You notice that an association of nursing homes in your county has an active twitter account. your association has been having trouble getting them involved in emergency preparation drills, so you decide to monitor their accounts, to follow their tweets and participate in the conversation when appropriate. by doing so you are able to:
a. reach a larger group of constituents
b. build community resilience through prevention, mitigation and preparedness efforts by promotion of participation in government
c. communicate more directly and effectively with constituents
d. save lives through rapid communication