The is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus. select one: a. malcolm baldrige performance excellence program b. value chain model c. balanced scorecard d. service-profit chain model

(D) Service- profit chain model

Explanation:

 The service- profit chain model is basically based on the set of the cause and effect linkages between the internal and the external performance.

The administration benefit of the service profit chain is the focal idea in a hypothesis of business the board which connections representative fulfillment to client productivity.

It basically establish relationship and connection between client reliability, and representative fulfillment, steadfastness, and efficiency.

answer is b shrapnel injuries