The presence of two or more powerful motives, both having highly attractive goals, but only one of which can be attained, are the ingredients for
a) inhibition.
b) frustration.
c) conflict.
d) coping.

C) conflict.

Explanation:

According to my research on studies conducted by behaviorists, I can say that based on the information provided within the question the statement perfectly illustrated the ingredients for conflict. Conflict is basically defined as a clash or disagreement between two or more important interests.

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an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

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