Pet peeves or hot buttons are behaviors such as putting someone's call on hold without permission using customers' last names to address them answering the telephone promptly exhibiting a professional service provider appearance

Melissa’s mother, rita baker, shows up shortly after the hospital receives melissa’s letter requesting release of her information to her attorney again. rita states that the attorney needs the copies as soon as possible due to a court deadline, refers to it as “an emergency” and asks to be given the copies of melissa’s medical record to take to the attorney’s office. what action should the record clerk take and why?