Often, listening is confused with hearing, that is, merely picking up sound vibrations. listening is making sense out of what we hear. it requires paying attention, differentiating sound stimuli, and interpreting the sender’s intended meaning.

Listening is often confused with hearing, which is merey picking up sound vibrations, while listening is making sense out of what we hear. It requires paying attention, differentiating sound stimuli and interpreting the sender's intended meaning.

"social stratification refers to the way people are ranked and ordered in society. in western societies, stratification is primarily seen and understood as a result of socioeconomic status, which produces a hierarchy in which access to resources, and possession of them, increases from the lower to the upper strata"

answer; i believe the correct answer is customer,manufacturer, service provider,general public ; quality is primarily the responsibility of all all employees in the organization.