Which nims management characteristic to eliminate confusion caused by conflicting instructions?

I believe the answer is: Incident action planning

Incident action planning should always be formulated before the operation to handle a certain incidents in order to provide the workers with general framework on the goals that they should accomplished (along with their responsibilities) while avoid causing additional damage.

the secretary of state, appointed by the president with the advice and consent of the senate, is the president's chief foreign affairs adviser. the secretary carries out the president's foreign policies through the state department and the foreign service of the united states.