A good sales manager not only provides his or her staff with initial training but also monitors their progress on the sales floor. To simulate this experience and complete this activity, you will need to visit a business where personal selling takes place. After observing at least three interactions between customers and salespeople, choose one interaction on which to base an evaluation.

Julia went to work for a reputed company. under pressure from upper management to cut costs, she directed line employees to ignore some safety precautions, which increased productivity. which argument of institutional anomie theory does this support? businesses set effective moral examples. businesses resort to illegal means to earn profits. businesses focus on public welfare. businesses fairly distribute profits. businesses employ only legal means to earn profits.