Which behavior would best describe someone who has good communication skills with customers ? a) Following up with some customers b) Talking to customers more than listening to them c) Repeating back what the customer says d) Interrupting customers frequently

Assessment includes a. interviews, recorded conversations, videos, frequency counts, and time samples. b. formal standardized tests and developmental screening tools. c. various types of documented observations, documentation of child work, checklists, rating scales, and standardized tests. d. anecdotal notes, narratives or daily records, daily health checks, and teacher observation checklists.

How did loftus interpret false memories? a. because of their desire to whoever is asking them about their memories people will often go along with what they want to hear b. eyewitness memories becomes faulty when we make errors in identifying the source of information we have stored in long term memory c. we accept subsequent misinformation as being correct, and this information becomes part of our memory for the original event d. when we retrieve a memory for a particular event from long-term memory, we also retrieve information from other sources relevant to the event

31. all the following are effective ways of preparing for an interview except practicing in front on a mirror writing down answers to possible questions holding a mock interview with a friend memorizing interview questions and answers