SAT, 14.12.2020 05:50 cooltez100
According to the authors of "Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience," if failures occur repeatedly at certain points in the service delivery system, you should:
eliminate those points of service contact
survey customers to find solutions
change system design
fire the employees responsible
Answers: 3
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According to the authors of "Managing Quality Service in Hospitality: How Organizations Achieve Exce...
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