Reyna is a patient who has had trouble with a generic form of a drug. Her doctor writes her a prescription for the name brand to see if it will work better, but does not write a prior authorization. Why was it important for Reyna to have the prior authorization? Reyna’s claim will be delayed, and she will have to take the generic form in the meantime. Reyna’s claim will be delayed, and she will be dropped from her insurance plan. Reyna’s claim may be rejected by her insurance company, and she will not receive the medication she needs. Reyna’s claim may be rejected by her insurance company, and the drug would be expensive.