In making collection telephone calls to a group of accounts, how should the accounts be organized to determine where to begin? Select one:
a. Organize the accounts alphabetically and start with the letter A.
b. Organize the accounts by account number and start with number 1.
c. Organize the accounts according the number of days past the date of service the account is delinquent.
d. Determine which patient you think may be easier to collect from and start with that account.

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This gentleman has worsening bilateral hydronephrosis. he did not have much of a post void residual on his bladder scan. he is taken to the operating room to have a bilateral cystoscopy and retrograde pyelogram. cpt code: icd10-cm code: icd10-cm code: icd10-cm code

You are caring for a 52-year- old woman who has been prescribed a major antipsychotic (neuroleptic) agent. after explaining the potential side effect, the client refuses to take the medication. how would you feel about taking a major antipsychotic (neuroleptic) agent, realizing the many side effects that these medications can cause? for psychoactive medications to be effective, client adherence is essential. how would you respond to a client who continually fails to follow his or her medication regimen?