Communication Strategies Quiz for Medical Terminology.

1. Effective intra-office communication in medical office include
A) promoting individualism
B) abolition of team-building activities
C) creating a positive enviroment
D) understanding that the patient is not a consumer

2. Which of the following is important to establish with your co-workers?
A) being untruthful
B) independence
C) rapport
D) all of the above

3. The following is the barrier to communication
A) criticizing
B) demonstrating good listening
C) maintaining personal space
D) asking open-ended questions

4.What is an example of a patient who is exhibiting aggressive behavior?
A) The patient tries to impose his point of view on others.
B) The patient makes a point in a psotive manner
C) The patient makes a point without force
D) The patient trust his own ideas and instinct.

5. Using technical jargom with patients is an example of
A) professionalism
B) being clear about their disagnosis or treatment plans.
C) confusing communication
D) a way physicians test to see if patients are paying attention.

6. Which of the following does not convey impatience when talking with a patient?
A) eating lunch
B) checking your watch
C) multitasking
D) not interrupting

7. Patient information cannot be communicated to another organization or individual without __.
A) Written consent from the patient.
B) spoken consent from the doctor.
C) the patient being present.
D) Written consent for the doctor

8. The following is an effective communication technique.
A) using defensive behavior
B) asking questions to clarify
C) demonstrating judgmental attitude
D) demonstrating a lack of understanding of cultural issues

9. What is a legal consideration regarding communication and patient rights?
A) The patient has a right to review records and have information explained or interpreted
B) The patient has a right to review records but does not have a right to have information explained or interpreted
C) The patient does not have the right to review records
D) THe patient does not have a right to obtain information about his plan of care for health care professionals.

10. Effective intra-office communication in a medical office includes
A) Demonstrating Defensive Behaviors.
B) criticizing.
C) demonstrating judgmental attitudes
D) establishing trust.