It costs a carpenter $120 to make a rocking chair if he sells each chair for $160 how many chairs must he sell to make a profit of $1,200

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%